At The Odin, we strive to provide high-quality web development, mobile app development, and digital marketing services. We aim for 100% customer satisfaction, but we understand there may be circumstances where refunds or cancellations are requested. This policy outlines the terms for returns and refunds.

1. Service Cancellation
Before Project Initiation:

• If you wish to cancel your service request before the project begins, you may do so within [insert time frame, e.g., 48 hours] of making the initial payment. A full refund will be provided, excluding any applicable transaction fees.
• After Project Initiation:
  Cancellations after the project has commenced are not eligible for a full refund. Partial refunds may be considered at our discretion, based on the amount of work completed.

2. Refund Eligibility
Refunds are considered under the following conditions:

• If the deliverables do not match the agreed-upon scope of work.
• If the project cannot be completed due to technical or operational reasons on our end.
• If any issues persist that are not resolved within a mutually agreed time frame.

3. Non-Refundable Services
Refunds will not be issued for:

• Services already rendered and approved by the client.
• Delays caused by client-side inaction or failure to provide necessary information.
• Digital marketing campaigns once they have been executed or started.
• Third-party costs, such as hosting fees, domain registrations, or software licenses, incurred during the project.

4. Refund Process

• To request a refund, email us at info@theodin.in with your invoice number and details of the issue.
• Refunds will be processed within 7-14 business days of approval.
• Refunds will be issued to the original payment method used during the purchase.

5. Modifications & Revisions
We offer 2 rounds of revisions to ensure client satisfaction. If the issue persists after the allotted revisions, we will discuss possible resolutions, including partial refunds.

6. Contact Us
For any questions or concerns regarding our Returns & Refunds Policy, please reach out to us at:
Email: info@theodin.in
Phone: +91 77422 79911
Address: ST-2,216-Ganpati Enclave Surya Nagar, Gopalpura Bypass Jaipur, Rajasthan - 302018